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Homepage > Submit a case - Online

Submit a case - Online

Use the following form to submit a case. If you are a repeat client, the details from your most recent recovery will appear in the form, for your convenience. Please enter as much information as you can. We will contact you after we receive your form.
 

 

  
 

 

Contact Details

      
Name
 		Company
 		Position
 		 
Telephone  Mobile
 		   
email Fax
 		   
Customer reference number / workstation number   
     
Address  
Address for pickup
(at no charge)		 The Same  
Address for invoice The Same  
       
Details of the Media      
Media Type   Manufacturer Capacity   GB
Controller Type  Is the media still under warranty? YesNo  
Operating system   Version / Details  
Number or partitions   details  
       
Malfunction description      
 
The files/directories you wish to recover    
 
 I think that the cause of the damage is:    Other:  

I would like to receive the recovered data on Other:

 
Do you need a report for your insurance company  Yes No    
Is the data related to any legal proceeding or investigation?  Yes No 		 

Is the data classified?  YesNo    Name of authorizing Security Officer  

  

I confirm that the data recovery process may entail opening and dismantling the disk, and the equipment may be destroyed in this process. This will invalidate any warranty on the equipment that may otherwise be valid.

 
       
Diagnostic Payment      
Credit card (by phone) cheque   Bank transferCorporate PO (if approved by Tic Tac)  
   
Select the diagnostic type  
Select Diagnostic type Price Duration Notes
Normal NIS 100 24 hours The diagnostic is performed during normal business hours
Tape NIS 300 24 hours The diagnostic is performed during normal business hours
Priority NIS 300 3 hours The diagnostic is performed during normal business hours
Emergency NIS 3500 3 hours The diagnostic is performed 24/7/365, including weekends and holidays
Raid NIS 100 / disk 24 hours The diagnostic is performed during normal business hours
Raid Emergency NIS 3500 24 hours The diagnostic is performed 24/7/365, including weekends and holidays
 
   
Notes:  
 


How did you first hear about Tic Tac?  : Other (specificy) 

 

I hereby confirm that I have carefully read and agree to the terms of agreement.

 
   

   

 
 
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