Submit a mobile device case – online

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Please use the following form to submit a case for your mobile device (phone / tablet).

Please enter as much information as you can. We will contact you after we receive your form.

Contact Details

Delivery details:

The Same

Details of the mobile device


Is the media still under warranty? YesNo

Do you need a report for your insurance company? YesNo	Is the data related to any legal proceeding or investigation? YesNo
Is the data classified? YesNo

I confirm that the data recovery process may entail opening and dismantling the device, and the equipment may be destroyed in this process. This will invalidate any warranty on the equipment that may otherwise be valid.

Diagnostic Payment

Credit card (by phone)ChequeBank transferCorporate PO (if approved by Tic Tac). VAT (17%) will be added (Israeli citizens / companies only).

Select	Diagnostic type	Price	Duration	Notes
Select the data recovery type: 1	Normal	Price: 3000 NIS	Duration: 1-4 working days	Notes: For functional device, data recovery for existing and deleted data as much as possible, during normal business hours, minimum price for attempt if the recovery is not successful - 1000 NIS
Select the diagnostic type: 2	Defective	Price: 4500 NIS	Duration: 2-10 working days	Notes: For defective device, data recovery for existing and deleted data as much as possible, during normal business hours, minimum price for attempt if the recovery is not successful - 1500 NIS. For extreme damage, we'll send a qoute before recovery process
Select the diagnostic type: 3	Priority	Price: 5000 NIS	Duration: Device copy in few hours. Data recovery process in 24-48 hours	Notes: For functional device, data recovery for existing and deleted data as much as possible, during normal business hours, minimum price for attempt if the recovery is not successful - 2500 NIS
Select the diagnostic type: 4	Forensic	Price: 5000 NIS	Duration: 1-4 working days	Notes: For functional device, data recovery for existing and deleted data as much as possible, during normal business hours, including formal reports, not including witness-report or testimony, minimum price for attempt if the recovery is not successful - 2500 NIS
Select the diagnostic type: 5	Forensic Priority	Price: 8000 NIS	Duration: 24-48 hours	Notes: For functional device, data recovery for existing and deleted data as much as possible, during normal business hours, including formal reports, not including witness-report or testimony, minimum price for attempt if the recovery is not successful - 4000 NIS
Select the diagnostic type: 6	Forensic Defective	Price: 10000 NIS	Duration: 2-10 working days	Notes: For defective device, data recovery for existing and deleted data as much as possible, during normal business hours, minimum price for attempt if the recovery is not successful - 5000 NIS. For extreme damage, we'll send a qoute before recovery process



I hereby confirm that I have carefully read and agree to the terms of agreement. I acknowledge that if it turns out in the recovery process that the content does not belong to me, the job will be fully paid and the data stored in the device will not be transferred to me.

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