About

Tic Tac Data Recovery LtdTic Tac Data Recovery was founded in 1995 to provide professional data recovery services from all types of media, and to perform computer forensics in conjunction with law enforcement agencies, attorneys and accountants. Over the years, Tic Tac has become the largest, most professional data recovery service provider in Israel.

Our unique work method is based on our motto: “No Data – No Money“, in the vast majority  of the cases. Our earnings are based on our success, which guarantees our clients’ satisfaction. When the data recovery process is complete, clients receive a list of recovered files. Today, 50% of the cases we handle come from repeat customers.

Thousands of customers have benefited from our service (click here to read some of our clients’ letters), including Israeli Defense Ministry (MOD contract Number: 83168341), IDF, the Israeli Knesset – the Parliament, the Office of the President, The Israeli Police, The Israeli Electricity company, Bezeq (Israel’s leading telecom carrier), hi-tech companies including IBM, Microsoft, Sun, Check Point, HP, Amdocs, Comverse, Verint, TTI, Motorola, Tower Semiconductor, Veritas, Audio-Codes, Rad, and ECI, publicly traded companies, legal and accounting firms, Zim (the Israeli shipping company), hospitals, the Hebrew University of Jerusalem, the Tel Aviv University, IDF radio station, various food manufacturers, fashion designers, Natur (Israel’s largest travel agency), producers, artists, advertising agencies, physicians, importers and exporters and more.

Tic Tac Data Recovery is the first Israeli data recovery company to implement ISO 9001:2015 standards. At Tic Tac, customer service and professionalism are our key words – and core competencies. We invest our best efforts to provide high quality and reliable service to our customers – partners in our efforts and our most important asset. Our internal control structure supports a continuous process of implementing lessons from experience to improve our service. Our organization structure and operational standards and processes create a reliable and effective work environment, which translates into efficient results for our clients.

Why Tic Tac Data Recovery?

When it comes to recovering your important data, you need a company with the right skills, resources and experience to do the job perfectly. With over ten years of experience, Tic Tac offers its expertise and uniquely developed resources, to provide the best, most reliable, advanced data recovery services currently available.

Experience: We have handled thousands of data recovery cases, with successful results. Our extensive and in-depth knowledge in all storage media and operating systems, ensures that we have the skills and facilities to recover your mission-critical data.

Reliability. Tic Tac boasts a success rate in data recovery which exceeds and amazing 97%! Whether your data is plagued by physical or logical damage, the chances are that Tic Tac can recover your crucial data.

Rapid Response Service. Benefit from immediate phone access to our professional recovery experts. No automated routing system, no waiting on hold. Tic Tac experts are always available in your data recovery emergency.

Due to Tic Tac’s high security classification, it is authorized to handle all types of data.

In 2002, we opened our second laboratory in Athens, Greece, to provide data recovery services to the Greek market. Tic Tac was successful in data recovery solutions for a huge number of cases during the 2004 Olympic Games in Athens. In 2009 we found a sub-company called RRO for remote raid recovery. In 2010 we opened a new data recovery lab in Cyprus

The company was established and is managed by Yoav Silberstein, a computers expert with over 18 years of experience in data recovery and computer forensics and investigations. Mr. Silberstein, a veteran of an elite technological defense unit of the IDF, holds a BA in Business Administration and an LLB awarded by the Interdisciplinary Center Herzliya, Israel.

The company employs data recovery experts with extensive experience, including electronics and mechanical engineers, software developers, and experts in data security, encryption, and networks, most of whom have served in the IDF’s elite technology units and the defense industry.

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Legal Terms

  1. I hereby deliver to Tic Tac Technologies Ltd. (Tic Tac) Specific media as written on page 1, in order to diagnose and evaluate whether the information can be recovered.  The cost of service is related to the time and necessary equipment needed to make the recovery successful.  After arriving to the Tic Tac laboratories the media will be evaluated and a price quote will be decided for the recovery process.  The price for evaluation will be 500 NIS if the media delivered has already been tampered and physically opened.   The diagnostic price for RAID is 200 NIS per disk and it takes up to 24 hours. The diagnostic price for emergency case when our labs are closed – 5000 NIS.
  2. Packaging and shipping –  The client is responsible to send the media in a proper package.
    You can ask UPS / local courier driver to get a Tictac package, which they carry in their car. If the drive don’t carry a proper package, please pack the drive by the following instructions:
    Step1: Remove the disk from your computer, remove any brackets and cables.  We only need the disk.  Try not to touch the green circuit board.
    Step2: When possible, put the disk in an anti-static bag to avoid possible damage from static electricity.  Don’t have an anti-static bag? Please use a plastic bag.
    Step3: Package the disk with foam and/or packaging peanuts tightly so that the drive does not shift during shipping.
    Step4: Write your case no. down on the package.  We will contact you as soon as the package arrives to our offices.
  3. If the clients decides not to recover the data after the diagnostic – we client can get the media back with a courier (additional charge of delivery).
  4. Tic Tac Is committed to complete privacy and confidentiality of the materials handled by the recovery team.  Unless stated otherwise by the client, All recovered data be erased after 7 working days from Tic Tac data base. Based on section 11 of the Israeli privacy protection law, there is no mandatory to supply Tictac the clients information details for the service. The clients information details will be not delivered to 3rd party.
  5. Tic Tac is by no way responsible for the transport of the media to and from her offices.  The responsibility of safe transport of the media shall be on the customer, even if the delivery was paid for by Tic Tac.
  6. This form serves as the initial order to begin Recovery work.  The form will be enclosed with the report and become an inseparable part of that report.  The report along with this form will constitute as evidence for undergoing all the aforementioned tasks of Data Recovery, and the mutual agreement for both sides the client and Tic Tac.
  7. A big portion of the payment shall be made before initiating the Recovery service.  Incase the requested amount shall not be paid, Tic Tac is at liberty to refuse continuance of the recovery, and that action will not constitute a breach of this agreement, furthermore the client will not have a right to take any legal action against Tic Tac.
  8. Tic Tac is eligible to develop and recover data given to it by the client and delay delivery of such data due to lack of payments to Tic Tac by the client.  Such delay right; will be joined together with other rights of delaying customer Data.
  9. Tic Tac is entitled to request partial payment for Work already done under the specific request of the client along with interest and any other expenses.  Payment in such cases will be conducted through credit card or bank cheques or Bank transfer.  The payment will be in accordance with the price first agreed and approved upon by both sides before the recovery process begun.
  10. This form will be forwarded to the customer and then delivered back to Tic Tac signed by the customer.  The client on behalf of the Proprietor will be held responsible and identify by using his/her name, address and I.D. card number.  The client will be held responsible for the obligations stated in this contract even if he/she is not entitled to act on behalf of the Proprietor.
  11. Incase no hardware shall be requested back by the client within a period of 60 days from the day of delivery, Tic Tac can take possession of such hardware and is entitled to sell, use for parts or destroy without prior notification of the client.  In such a case Tic Tac will not be held responsible and such neglect of hardware by the client will be considered neglect and abandonment of hardware and will not grant the client to take legal action against Tic Tac.
  12. The client understands that the media that was delivered to Tic Tac may have already been harmed or deleted without ability of recovery.  The client verifies that Tic Tac will not be held responsible as for the status of the media and/or deletion of data from the media, for any reason.  Tic Tac is not responsible for any damage caused as a result of loss of data that was in her possession for any reason.  The maximum liability amount that Tic Tac can be accounted for will be the full data recovery diagnostic fee.
  13. All prices stated above do not include VAT (17% for Israeli citizens only).

הוראות הגעה למעבדת טיק טק טכנולוגיות:

מאיילון צפון: יוצאים במחלף ההלכה.
פונים ימינה לכוון רמת גן. פנייה ראשונה ימינה לדרך מנחם בגין.
פנייה ראשונה ימינה לרחוב התע”ש 10, בניין “בית הקרן” , קומת קרקע

מאיילון דרום: יוצאים במחלף ההלכה. עולים על גשר ההלכה לכיוון רמת גן.
פנייה ראשונה ימינה לדרך מנחם בגין. פנייה ראשונה ימינה לרחוב התע”ש 10, בניין “בית הקרן” , קומת קרקע.

שעות הפתיחה:  0800-1800 בימים א’-ה’. שרות מחוץ לשעות העבודה, במקרי חרום, ע”פ דרישה.

כתובתנו:  התע”ש 10 קומת קרקע, רמת גן 52512. טלפון: 03-6131555 נייד חרום: 0522-877477