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Adham Sharara Head of the International Table Tennis Ottawa, Canada

Dear Tic Tac Team

I highly recommend the services of Tic-Tac Data Recovery for the data recovery of your damaged hard-drive. Based on my own experience, I do not think that there exists another company that could recover data from a damaged disc as would Tic-Tac.

My computer and a travel back-up were both damaged at London Heathrow airport by security who accidentally dropped both on the floor while processing passengers through the security line, due to a very crowded area and stressed staff. Only after returning home to Canada did I realize that both my computer and the back-up were severely damaged, with the back-up completely destroyed. Our local usual repair service provider could not fix the problem. They could not extract the data from my hard-drive. They sent the drive to another local specialized company in retrieving data and they also failed. It was obvious that the drive was severely damaged and that the drive head was also damaged. The drive was sent to the manufacturer’s
(Seagate) lab for retrieval. After one week, the drive was sent back and I was recommended to give up as they could not read the data.
This is when I discovered Tic-Tac Data Recovery in Israel. I contacted them and received an immediate reply. I shipped the hard-drive to them immediately by courier and from that moment on I was in daily and nightly contact with Mr. Yoav Silberstein who did everything possible to retrieve the data. After several days, I was informed that they had succeeded in reading the data and that they would proceed to extract the data onto another hard-drive. I was amazed at the fact that Mr. Silberstein would respond to my inquiring e-mails around the clock. Eventually, I received a long list of recovered files as well as a shorter list of damaged files. This was great, I recovered nearly 75% of my data. On further enquiry, Mr, Silberstein agreed to try and recover even some of the damaged files. I am not sure how they do it, but he was able to recover some of the very important files I needed even though they appeared to be damaged. At the end, I could say that I recovered over 80% of the files, when I thought that I had lost everything. I am extremely pleased with the service received and I surely highly recommend all those that need data recovery not to waste their time with any other company and go directly to Tic-Tac Data Recovery, you will not regret it.

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    Legal Terms

    1. I hereby deliver to Tic Tac Technologies Ltd. (Tic Tac) Specific media as written on page 1, in order to diagnose and evaluate whether the information can be recovered.  The cost of service is related to the time and necessary equipment needed to make the recovery successful.  After arriving to the Tic Tac laboratories the media will be evaluated and a price quote will be decided for the recovery process.  The price for evaluation will be 500 NIS if the media delivered has already been tampered and physically opened.   The diagnostic price for RAID is 200 NIS per disk and it takes up to 24 hours. The diagnostic price for emergency case when our labs are closed – 5000 NIS.
    2. Packaging and shipping –  The client is responsible to send the media in a proper package.
      You can ask UPS / local courier driver to get a Tictac package, which they carry in their car. If the drive don’t carry a proper package, please pack the drive by the following instructions:
      Step1: Remove the disk from your computer, remove any brackets and cables.  We only need the disk.  Try not to touch the green circuit board.
      Step2: When possible, put the disk in an anti-static bag to avoid possible damage from static electricity.  Don’t have an anti-static bag? Please use a plastic bag.
      Step3: Package the disk with foam and/or packaging peanuts tightly so that the drive does not shift during shipping.
      Step4: Write your case no. down on the package.  We will contact you as soon as the package arrives to our offices.
    3. If the clients decides not to recover the data after the diagnostic – we client can get the media back with a courier (additional charge of delivery).
    4. Tic Tac Is committed to complete privacy and confidentiality of the materials handled by the recovery team.  Unless stated otherwise by the client, All recovered data be erased after 7 working days from Tic Tac data base. Based on section 11 of the Israeli privacy protection law, there is no mandatory to supply Tictac the clients information details for the service. The clients information details will be not delivered to 3rd party.
    5. Tic Tac is by no way responsible for the transport of the media to and from her offices.  The responsibility of safe transport of the media shall be on the customer, even if the delivery was paid for by Tic Tac.
    6. This form serves as the initial order to begin Recovery work.  The form will be enclosed with the report and become an inseparable part of that report.  The report along with this form will constitute as evidence for undergoing all the aforementioned tasks of Data Recovery, and the mutual agreement for both sides the client and Tic Tac.
    7. A big portion of the payment shall be made before initiating the Recovery service.  Incase the requested amount shall not be paid, Tic Tac is at liberty to refuse continuance of the recovery, and that action will not constitute a breach of this agreement, furthermore the client will not have a right to take any legal action against Tic Tac.
    8. Tic Tac is eligible to develop and recover data given to it by the client and delay delivery of such data due to lack of payments to Tic Tac by the client.  Such delay right; will be joined together with other rights of delaying customer Data.
    9. Tic Tac is entitled to request partial payment for Work already done under the specific request of the client along with interest and any other expenses.  Payment in such cases will be conducted through credit card or bank cheques or Bank transfer.  The payment will be in accordance with the price first agreed and approved upon by both sides before the recovery process begun.
    10. This form will be forwarded to the customer and then delivered back to Tic Tac signed by the customer.  The client on behalf of the Proprietor will be held responsible and identify by using his/her name, address and I.D. card number.  The client will be held responsible for the obligations stated in this contract even if he/she is not entitled to act on behalf of the Proprietor.
    11. Incase no hardware shall be requested back by the client within a period of 60 days from the day of delivery, Tic Tac can take possession of such hardware and is entitled to sell, use for parts or destroy without prior notification of the client.  In such a case Tic Tac will not be held responsible and such neglect of hardware by the client will be considered neglect and abandonment of hardware and will not grant the client to take legal action against Tic Tac.
    12. The client understands that the media that was delivered to Tic Tac may have already been harmed or deleted without ability of recovery.  The client verifies that Tic Tac will not be held responsible as for the status of the media and/or deletion of data from the media, for any reason.  Tic Tac is not responsible for any damage caused as a result of loss of data that was in her possession for any reason.  The maximum liability amount that Tic Tac can be accounted for will be the full data recovery diagnostic fee.
    13. All prices stated above do not include VAT (17% for Israeli citizens only).

    הוראות הגעה למעבדת טיק טק טכנולוגיות:

    מאיילון צפון: יוצאים במחלף ההלכה.
    פונים ימינה לכוון רמת גן. פנייה ראשונה ימינה לדרך מנחם בגין.
    פנייה ראשונה ימינה לרחוב התע”ש 10, בניין “בית הקרן” , קומת קרקע

    מאיילון דרום: יוצאים במחלף ההלכה. עולים על גשר ההלכה לכיוון רמת גן.
    פנייה ראשונה ימינה לדרך מנחם בגין. פנייה ראשונה ימינה לרחוב התע”ש 10, בניין “בית הקרן” , קומת קרקע.

    שעות הפתיחה:  0800-1800 בימים א’-ה’. שרות מחוץ לשעות העבודה, במקרי חרום, ע”פ דרישה.

    כתובתנו:  התע”ש 10 קומת קרקע, רמת גן 52512. טלפון: 03-6131555 נייד חרום: 0522-877477