Support

If you have received your recovered data – this page is for you. If you have any questions, please do not hesitate to contact us by phone: 972-3-6131555

Please read the following guides for information on your completed data recovery.

Receiving the recovered data on a hard disk
Receiving the recovered data on CD ROM/DVD

For online assistance by our data recovery engineers, clink on the link:

Recovered Data on a Hard Disk

You have just received a hard disk from Tic Tac containing your recovered data.

1. Your recovered data may be one of the following two types:
   100% recovery – In this case, recovery was complete and the recovered data are an exact image of your original hard disk, including the OS.
2. Partial recovery (typically, close to 100%) – In this case, recovery is less than complete and includes recovered files, but does not include the OS.

Connecting your hard disk to your computer:

1. Use the assistance of a certified computer technician to ensure that your hard disk is replaced properly in your computer tower.
2. Verify that the disk jumpers are properly defined. The default definition of the hard disk you receive from us is “Master”, which means that this disk should be connected to an IDE cable without any additional disk. A second disk can be connected to the same cable if is defined as “Slave”.
3. In most cases, your computer’s BIOS should automatically identify the disk. Otherwise, define the BIOS accordingly.
   

Note:

1. Some older computer models are limited in their ability to connect large-volume hard disks. Ask Tic Tac’s laboratory engineers about your computer’s limitations and possible purchase of a new disk.
2. In the case of a partial recovery, connect the disk with a properly operating OS, otherwise you will not be able to use your recovered data. If you purchased a hard disk from Tic Tac, it should be used as the sole disk in your system. Ask the Tic Tac laboratory engineers to partition the hard disk into two partitions: the first partition will be empty and will be used by you to install your OS. The second partition will contain your recovered data.

Recovered Data on a CD ROM/DVD

You may receive your recovered data in one of two formats:

1. Uncompressed data are burned on optical discs (CD ROMs or DVDs). This format is typically used for a small number of recovered files.
2. Data are compressed and burned on optical discs including RAR compression. This format is typically used when the number of recovered files is large.

Uncompressed data

Place your disc into the drive. After several seconds, Tic Tac Copy software will run. You will be prompted to select the target directory on your hard disk. Confirm your selection by clicking OK. The recovered files will be copied to the target directory on your hard drive.

Compressed data

Place your disc into the drive. Define a new directory on your hard drive, and copy all the files on the disc to the directory. After all files have been copied, open the new directory and run the first file. The name of this file includes the string “part1” and the suffix of the file is “.exe”.
A new window will open and you will be prompted to select a target directory for the recovered data. After selecting a target directory, click INSTALL. The uncompressed recovered data will be copied into the target directory.