Support - Tic Tac Data Recovery Israel

If you have received your recovered data – this page is for you. If you have any questions, please do not hesitate to contact us by phone: 972-3-6131555

Please read the following guides for information on your completed data recovery.

Receiving the recovered data on a hard disk
Receiving the recovered data on CD ROM/DVD

For online assistance by our data recovery engineers, clink on the link for Windows PC or MAC:

To start the support session, please run the software and provide your computer ID to the recovery expert.

Recovered Data on a Hard Disk

You have just received a hard disk from Tic Tac containing your recovered data.

Your recovered data may be one of the following two types:
100% recovery – In this case, recovery was complete and the recovered data are an exact image of your original hard disk, including the OS.
Partial recovery (typically, close to 100%) – In this case, recovery is less than complete and includes recovered files, but does not include the OS.

Connecting your hard disk to your computer:

Use the assistance of a certified computer technician to ensure that your hard disk is replaced properly in your computer tower.
Verify that the disk jumpers are properly defined. The default definition of the hard disk you receive from us is “Master”, which means that this disk should be connected to an IDE cable without any additional disk. A second disk can be connected to the same cable if is defined as “Slave”.
In most cases, your computer’s BIOS should automatically identify the disk. Otherwise, define the BIOS accordingly.

Note:

Some older computer models are limited in their ability to connect large-volume hard disks. Ask Tic Tac’s laboratory engineers about your computer’s limitations and possible purchase of a new disk.
In the case of a partial recovery, connect the disk with a properly operating OS, otherwise you will not be able to use your recovered data. If you purchased a hard disk from Tic Tac, it should be used as the sole disk in your system. Ask the Tic Tac laboratory engineers to partition the hard disk into two partitions: the first partition will be empty and will be used by you to install your OS. The second partition will contain your recovered data.

Recovered Data on a CD ROM/DVD

You may receive your recovered data in one of two formats:

Uncompressed data are burned on optical discs (CD ROMs or DVDs). This format is typically used for a small number of recovered files.
Data are compressed and burned on optical discs including RAR compression. This format is typically used when the number of recovered files is large.

Uncompressed data

Place your disc into the drive. After several seconds, Tic Tac Copy software will run. You will be prompted to select the target directory on your hard disk. Confirm your selection by clicking OK. The recovered files will be copied to the target directory on your hard drive.

Compressed data

Place your disc into the drive. Define a new directory on your hard drive, and copy all the files on the disc to the directory. After all files have been copied, open the new directory and run the first file. The name of this file includes the string “part1” and the suffix of the file is “.exe”.
A new window will open and you will be prompted to select a target directory for the recovered data. After selecting a target directory, click INSTALL. The uncompressed recovered data will be copied into the target directory.

Contact an Expert

Legal Terms

I hereby deliver to Tic Tac Technologies Ltd. (Tic Tac) Specific media as written on page 1, in order to diagnose and evaluate whether the information can be recovered. The cost of service is related to the time and necessary equipment needed to make the recovery successful. After arriving to the Tic Tac laboratories the media will be evaluated and a price quote will be decided for the recovery process. The price for evaluation will be 500 NIS if the media delivered has already been tampered and physically opened. The diagnostic price for RAID is 200 NIS per disk and it takes up to 24 hours. The diagnostic price for emergency case when our labs are closed – 5000 NIS.
Packaging and shipping – The client is responsible to send the media in a proper package.
You can ask UPS / local courier driver to get a Tictac package, which they carry in their car. If the drive don’t carry a proper package, please pack the drive by the following instructions:
Step1: Remove the disk from your computer, remove any brackets and cables. We only need the disk. Try not to touch the green circuit board.
Step2: When possible, put the disk in an anti-static bag to avoid possible damage from static electricity. Don’t have an anti-static bag? Please use a plastic bag.
Step3: Package the disk with foam and/or packaging peanuts tightly so that the drive does not shift during shipping.
Step4: Write your case no. down on the package. We will contact you as soon as the package arrives to our offices.
If the clients decides not to recover the data after the diagnostic – we client can get the media back with a courier (additional charge of delivery).
Tic Tac Is committed to complete privacy and confidentiality of the materials handled by the recovery team. Unless stated otherwise by the client, All recovered data be erased after 7 working days from Tic Tac data base. Based on section 11 of the Israeli privacy protection law, there is no mandatory to supply Tictac the clients information details for the service. The clients information details will be not delivered to 3rd party.
Tic Tac is by no way responsible for the transport of the media to and from her offices. The responsibility of safe transport of the media shall be on the customer, even if the delivery was paid for by Tic Tac.
This form serves as the initial order to begin Recovery work. The form will be enclosed with the report and become an inseparable part of that report. The report along with this form will constitute as evidence for undergoing all the aforementioned tasks of Data Recovery, and the mutual agreement for both sides the client and Tic Tac.
A big portion of the payment shall be made before initiating the Recovery service. Incase the requested amount shall not be paid, Tic Tac is at liberty to refuse continuance of the recovery, and that action will not constitute a breach of this agreement, furthermore the client will not have a right to take any legal action against Tic Tac.
Tic Tac is eligible to develop and recover data given to it by the client and delay delivery of such data due to lack of payments to Tic Tac by the client. Such delay right; will be joined together with other rights of delaying customer Data.
Tic Tac is entitled to request partial payment for Work already done under the specific request of the client along with interest and any other expenses. Payment in such cases will be conducted through credit card or bank cheques or Bank transfer. The payment will be in accordance with the price first agreed and approved upon by both sides before the recovery process begun.
This form will be forwarded to the customer and then delivered back to Tic Tac signed by the customer. The client on behalf of the Proprietor will be held responsible and identify by using his/her name, address and I.D. card number. The client will be held responsible for the obligations stated in this contract even if he/she is not entitled to act on behalf of the Proprietor.
Incase no hardware shall be requested back by the client within a period of 60 days from the day of delivery, Tic Tac can take possession of such hardware and is entitled to sell, use for parts or destroy without prior notification of the client. In such a case Tic Tac will not be held responsible and such neglect of hardware by the client will be considered neglect and abandonment of hardware and will not grant the client to take legal action against Tic Tac.
The client understands that the media that was delivered to Tic Tac may have already been harmed or deleted without ability of recovery. The client verifies that Tic Tac will not be held responsible as for the status of the media and/or deletion of data from the media, for any reason. Tic Tac is not responsible for any damage caused as a result of loss of data that was in her possession for any reason. The maximum liability amount that Tic Tac can be accounted for will be the full data recovery diagnostic fee.
All prices stated above do not include VAT (17% for Israeli citizens only).

הוראות הגעה למעבדת טיק טק טכנולוגיות:

מאיילון צפון: יוצאים במחלף ההלכה.
פונים ימינה לכוון רמת גן. פנייה ראשונה ימינה לדרך מנחם בגין.
פנייה ראשונה ימינה לרחוב התע”ש 10, בניין “בית הקרן” , קומת קרקע

מאיילון דרום: יוצאים במחלף ההלכה. עולים על גשר ההלכה לכיוון רמת גן.
פנייה ראשונה ימינה לדרך מנחם בגין. פנייה ראשונה ימינה לרחוב התע”ש 10, בניין “בית הקרן” , קומת קרקע.

שעות הפתיחה: 0800-1800 בימים א’-ה’. שרות מחוץ לשעות העבודה, במקרי חרום, ע”פ דרישה.

כתובתנו: התע”ש 10 קומת קרקע, רמת גן 52512. טלפון: 03-6131555 נייד חרום: 0522-877477